You can also ask questions directly to our community!
If your BlackBerry Priv has fallen in water and has been water damaged
Here’s what you should do if your BlackBerry Priv has fallen if water. It’s quite simple to know how to act when you have the elements in mind about this type of problem.
Before you turn back on your device, if it’s still wet, it should be completely dry first. This holds if you want to charge your battery. Any wet component can damage the entire motherboard and may even destroy some or all of the circuit components.
To completely dry your phone, wrap your BlackBerry Priv in a piece of cloth and put it in a rice bag for 4 to 5 hours at least, the rice dust would absorb much of the moisture inside your mobile.
If you are lucky, you will be able to recover your BlackBerry Priv. If not, take it to your preferred repairer’s customer service and have it repaired, if still possible.
Let your BlackBerry Priv dry naturally
The problem with water damage is that it can be very difficult, if not impossible, to hunt down and repair exactly what has been affected. If you have exhausted all options, your last chance would be to disassemble the phone and remove the circuit board from your BlackBerry Priv. Especially if you think it has been damaged.
This will remove any trace of water and minerals that water may have left behind, even after drying. Let it dry for several hours and reassemble your BlackBerry Priv. We highly recommend going through a professional to do all these steps however.
If you dropped your BlackBerry Priv in the toilet
Clean and dry the unit using a cotton cloth. For washing do not use water, try wiping with a towel instead.
A few tips in this case, to dry your BlackBerry Priv:
- You could use a semi-wet towel to wipe.
- Try to dry any trace of water, removing all the parts, battery, SIM card.
- Do not try to turn on your smartphone until it is completely dry.
- Do not connect it to the load.
- If the mobile is activated, make no calls and do not answer incoming calls.
- If you are so sure that nothing has happened to your BlackBerry Priv after drying it for a day, you can try restarting it.
- If there’s a problem, then remove all the stuff and do not try to restart.
- Take your BlackBerry Priv to an authorized repairer if it is not ready for use.
If your BlackBerry Priv has a liquid contact indicator
A liquid contact indicator can be a good way to tell if the inside of your BlackBerry Priv has taken water or not.
A liquid contact indicator (LCI) is a small indicator that changes from white to another color, usually red, after contact with water. These indicators are small stickers that are placed on several points within electronic devices such as laptops, smartphones in general, and could be available on your BlackBerry Priv. But please check if this is the case as it can vary from one specific model to another. In the event of a faulty appliance, authorized service personnel may check that the appliance has been in contact with water. After contact with water or other liquids, your BlackBerry Priv may not be covered by the warranty. Liquid contact indicators are also known by other names, such as water-damaged adhesive tapes, a water damage sticker, a water contact indicator tape, a submersion indicator liquid, or whatever.
The main purpose of the liquid contact indicator is to have a connection to the cause of a defect in electronic devices.
The LCI can also be used to avoid liability and guarantee discussions about your BlackBerry Priv, if it is triggered. Yet, there may be reasons to sometimes doubt about the reliability of such an indicator:
- A longer but not extreme exposure of a device in a humid environment can trigger a LCI.
- In theory, water can reach the LCI, but the electronics below could not be affected, for example when a small raindrop falls in the connector of the shell of your BlackBerry Priv.
- A user should be able to use a device under normal circumstances.
For example, an BlackBerry Priv is normally used while traveling, often outdoors.
It may rain, or start raining outside.
A device must not fail immediately. Again, such circumstances could trigger LCI on your BlackBerry Priv.
Thus, a liquid contact indicator could be triggered on BlackBerry Priv, without pointing to liquids causing a default.
Liquid contact indicators are good for eliminating the liquid cause of the fault observed on your BlackBerry Priv. LCIs can be replaced, they are easily available in electronic stores online.
But on the other hand, the use in warranty claims, makes them prone to potential misuse.
Manufacturers have therefore introduced LCIs that are more difficult to reproduce, even with small holographic details.
In any case, we do not advise you to ever replace an LCI on your BlackBerry Priv, if there is such a LCI on your phone.
Liquid contact indicators can be placed in several places in electronic devices.
For example under the keyboard, in the SIM slot or in several places on the motherboard.
Sometimes the liquid contact indicators are placed so that they can be inspected from the outside.
For example, there may be an LCI in the headphone connector, dock connector, and near the SIM card slot.
We let you check if this is the case on your BlackBerry Priv. In a Samsung Galaxy Standard smartphone for example, there may be an LCI under the battery cover near the battery contacts.
Conclusion on dropping your BlackBerry Priv into water
You must handle your BlackBerry Priv carefully. Any electronic device, by the way, would stop working after being dropped in water. This is because electronics and other parts can be damaged and short-circuited with water.
This includes the processor, display chips, etc. To repair it, you should go to an authorized repairer for your BlackBerry Priv, and replace the damaged parts.
Indeed, it will cost you a lot of money, but unfortunately you can not do otherwise.
Just pay attention in the future to avoid such a damage being done on your BlackBerry Priv.
You have to hope that a repair is possible on your BlackBerry Priv, it is not always the case though.
Officially, if the phone is wet and has the problem then the warranty can be canceled. The dealer may know that the phone has had the problem because it has been wet.
If this is the case, you will need to have your phone repaired, and pay for it.
Last tip: air dry your BlackBerry Priv if you choose this option, and do not use artificial heat sources.
Heat could damage your BlackBerry Priv. In any case, we strongly advise you to go and seek help from a professional!
For more information, experts are here for you via our forum.